Delivery & Returns
We are a UK based company and we offer FREE SHIPPING* for all our small items within the UK. We also ship overseas to the following locations:
Canada, China, Europe, Japan, Russia and the US.
Our International Postage and Packaging rates are calculated based on the destination address and the weight of the package.
We ship using FREE Signed 1st Class in the UK, and for international orders we use Tracked shipping via Royal Mail.
We are a made to order business, meaning you place an order then we make it for you. We aim to process and ship orders as quickly as possible, the standard is 3-5 working days of receiving an order. It is important to note that these are hand made and some items do take longer to make than others. This can results in extended processing times and potential delays on shipping. processing is done through Monday - Friday an does not include Weekends or Holidays. Once your order is shipped, you will be sent an email for confirmation of its status and tracking details, if applicable.
UK orders can expect arrival between 1-5 business days from the shipping date, and International orders can expect arrival between 10-14 business days from the shipping date. These times are subject to national and international holidays, where shipping may take longer. Please note that International orders may be subject to customs charges and delays of up to 30 business days. Please refer to your tracking information, and contact us if your order has not arrived within 30 days. Please note that once the order has been sent any delays caused by currier service is not our responsibility and we do not accept cancelations or refund based on delayed shipments.
Due to the prolonged effects of COVID19, further delays and cancellations may be be expected. We will do our best to keep our customers updated on this issue.
Returns must be in their original condition and in their original packaging, unworn and unwashed. You may send items back to us within 14 days of the delivery date for a replacement or refund. Any "made to order" items are excluded from returns and refunds as they are classed as custom/bespoke orders, for more information on this subject please see FAQ's. Only items returned within 14 days of delivery are eligible for a cash refund. Items returned after 14 days but before 28 days will be eligible for a replacement. Refunds will be credited to the original payment method. Shipping fees will not be credited.
We reserve the rights to refuse a refund or replacement for items that are not in a re-sellable condition. Refunds will not be issued for items that we determine cannot be resold.
* Free shipping applies to all small items from Chained and Stoned, and does not include items from GIGI PEONI.